Fulfillment Policy

Please read our fulfillment policy carefully to understand our procedures regarding service delivery, refunds and cancellations.

1. Service Delivery Policy

• Gigatic provides digital services only (AI development, automation and consulting). No physical goods are shipped.
• Services are delivered remotely, by email and through the online platforms agreed with the client.
• Delivery timelines are stated in your written quote before work begins. Typical starter projects are delivered within 2-4 weeks; larger projects within 1-3 months.
• Monthly subscription services (such as our AI Growth plan) begin within 5 business days of the first payment and renew monthly until cancelled.
• All prices are listed in USD. We accept all major credit and debit cards — Visa, Mastercard, American Express and Discover. Payments are processed through a secure, PCI-compliant payment processor; we never store your card details.

2. Refund Policy

Eligibility for Refunds:

• Refunds for services (such as AI development or consulting services) are assessed on a case-by-case basis. If you are not satisfied with a service, please contact our customer service team to discuss your concerns.

How to Request a Refund:

• Contact our customer service team at info@gigatic.com
• Provide your name, last name, invoice, email address and the reason for the refund request, and any supporting documentation.
• Our team will review your request and respond within 5-7 business days.

Processing Refunds:

• Approved refunds will be processed to the original method of payment within 10 business days.
• You will receive a confirmation email once the refund has been processed.
• Depending on your bank or credit card company, it may take additional time for the refund to appear in your account.

3. Cancellation Policy

Order Cancellations:

• Service cancellations must be requested at least 48 hours before the scheduled service date to be eligible for a full refund. Cancellations requested less than 48 hours in advance will be subject to a 50% cancellation fee.

How to Cancel an Order:

• Contact our customer service team at info@gigatic.com
• Provide your name, last name, invoice, email address and request for cancellation.
• Our team will confirm the cancellation and process any applicable refunds within 5-7 business days.

Partial Cancellations:

• If only part of an order is canceled, the refund will be processed for the canceled items only.

4. Contact Information

If you have any questions about our fulfillment policy, refunds, or cancellations, please contact us at info@gigatic.com